Privacy Policy

1. Introduction

At Moleculon Europe (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it.

Moleculon Europe operates from within the European Union and acts as the data controller for personal data collected through this website.

2. Information We Collect

When you visit our website or place an order, we may collect:

  • Name
  • Email address
  • Billing and shipping address
  • Order details and purchase history
  • IP address and browser information
  • Payment confirmation details (processed via secure payment providers)

3. How We Use Your Information

Your data is used for:

  • Processing and delivering your orders
  • Customer support and communication
  • Fraud prevention and security monitoring
  • Compliance with legal and tax obligations
  • Improving website functionality and performance

4. Log Files

Our servers automatically record technical data such as IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring pages, and click data. This information is used for security, technical administration, and analytics.

5. Cookies

We use cookies to ensure website functionality and improve user experience. Cookies may store shopping cart information, user preferences, and anonymized analytics data.

You can disable cookies via your browser settings, though this may affect site functionality.

6. Sharing of Information

We do not sell or rent personal data.

Data may be shared when necessary with:

  • Payment service providers for transaction processing
  • Shipping carriers for order delivery
  • IT and hosting providers
  • Authorities when legally required

7. Email Communication

We use your email address to send order confirmations, shipping updates, and customer support communication.

Marketing emails are optional and can be unsubscribed from at any time.

8. Data Retention

Personal data is retained only as long as necessary to fulfil legal, tax, and operational requirements.

9. Security

We implement industry-standard security measures including SSL encryption and secure storage systems to protect your information.

10. Your Rights

You have the right to access, correct, or request deletion of your personal data. For privacy-related inquiries, please contact: info@moleculon.io